Employers For Childcare celebrates high levels of customer satisfaction

Employers For Childcare is delighted to share the results of our annual Customer Satisfaction Survey which was carried out during June 2021 with the parents and employers who use our Childcare Voucher service. We received 577 responses and the surveys show that our clients are overwhelmingly happy with the service we provide to them.

Our findings

Parents

• 97% of parents rated their overall experience of Employers For Childcare as ‘good’ or ‘excellent’.
• 96% of parents told us they found the online E-Vouchers system ‘easy’ or ‘very easy’ to use.

Employers

• 100% of respondents told use that they would rate the service they receive from Employers For Childcare as ‘good’ or ‘excellent’.
• 98% of respondents said the level of contact they receive from Employers For Childcare as ‘just right’ and 2% said it was ‘not frequent enough’.

What parents and employers told us

“Employers For Childcare is invaluable to us as a family with three children, allowing us to work and easily access a scheme which ensures our children can be appropriately and affordably looked after while we need it. We would highly recommend it.”

“Exceptional customer service with a breadth of knowledge & expertise that was so freely shared; thank you!”

“What I love about Employers For Childcare is that is a local initiative and that is helping to support local working parents. The staff when I have dealt with them have been so friendly, patient and professional.”

“I am very grateful for all the good work Employers For Childcare does.”

As a social enterprise, our mission is to support parents with dependent children to get into work, and to stay in work. This benefits parents, employers and the economy as a whole. Our Childcare Voucher service is key to this, in enabling parents to save money on the cost of childcare. As the pandemic continues, we know it’s been a challenging year for so many parents and employers, but the findings reflect the high-quality service we strive to provide to each and every one of our clients.

As we continually review our service, website and promotional materials to ensure that we are delivering the best service we can to our customers, the constructive feedback received will also be invaluable.

Marie Marin, Chief Executive of Employers For Childcare, expressed her thanks to everyone who completed the survey and to all those who use our service: “Your feedback is so important to us as an organisation, and I am delighted with the positive results. This is down to the dedication and commitment of the great team of staff we have at Employers For Childcare, and I would also like to express my thanks to them, particularly given the challenges we have all faced over the past year.

“Thanks also to all those employers who choose to ‘buy social’ and use Employers For Childcare’s Childcare Vouchers to support their staff with their childcare – it is only with your business that we can continue our mission of helping parents, all across the UK, to get into work, and stay in work, by ensuring they are receiving all the financial support they are entitled to”.

Congratulations to Stephen McKenna, who was the winner of the £20 shopping voucher for completing the survey.